Shop Bourne Ltd (“We”) is a limited company, registered in the United Kingdom with company number 16004718. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit www.bourneto.shop, use our services, or purchase our products. We are committed to protecting and respecting your privacy. 

By accessing and using our services, you agree to the terms of this Privacy Policy and to our Cookie Policy.

If you have any questions regarding this policy and our privacy practices, please email us at hello@bourneto.shop. 

Information we collect

We may collect and process the following data about you:

• Personally identifiable information: Name, email address, phone number, and postal address.

• Payment information: Credit card details and billing information.

• Order information: Details of products you have purchased.

• Technical data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform.

• Usage data: Information about how you use our website, products, and services.

How we use your information

• To manage and fulfil your orders.

• To inform an aggregate picture of how our customers use our website and services, and to make improvements.

• To comply with applicable laws and regulations.

• If you expressly provide your permission, we may also contact you to send marketing updates, promotional materials, and other information that may be of interest to you.

Sharing your information

We may share your information with third parties in the following circumstances:

• Service providers who perform services on our behalf, such as payment processing, order fulfilment, and shipping. We require third parties to respect the security of your data and to treat it in accordance with the law.

• In response to valid requests by public authorities, if required to do so by law.

We will not sell or share your information with any other third parties, unless we have obtained additional consent from you.

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  This includes secure socket layer (SSL) technology to ensure your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar as the base of your screen.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to:

• Request access to the personal data we hold about you.

• Request that we correct any inaccuracies in your personal data.

• Request that we delete your personal data.

• Object to the processing of your personal data.

• Request that we restrict the processing of your personal data.

We will only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal, accounting, or reporting requirements.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

Details of retention periods for different aspects of your personal data differ and are confirmed in our retention policy which you can request by contacting us at: hello@bourneto.shop.

In accordance with the General Data Protection Regulation, you have the right to access any information that we hold relating to you.

On receipt of such a request we will endeavour to respond to you as soon as possible, but at least within one calendar month.  You must provide us with 2 forms of personal identity to ensure that we only disclose to you information which is relevant to you personally.  You will not have to pay a fee to access your personal data (or to exercise any of the other rights).  However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  Alternatively, we may refuse to comply with your request in these circumstances.

If you are unhappy about how we handle your data enquiries you may complain to the Information Commissioner’s Office at https://ico.org.uk/

Changes to this Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. The Policy was last updated 18/10/24

Changes to our company

In the event we go through a business transition such as a merger or acquisition by another company, or sale of all or a portion of our assets, your personal data may be among the assets transferred.

Contact us

If you have any questions about this Privacy Policy, please contact us at: hello@bourneto.shop